Privacy Policy

Effective Date: November 1, 2024 | Last Updated: June 3, 2026

1. Who We Are

Alabama Polylift is a professional concrete lifting and leveling company based in Alexander City, Alabama. We provide polyurethane foam injection, void filling, concrete sealing, and cleaning services to residential and commercial customers throughout Alabama.

Contact: [email protected] | (256) 257-4747 | Alexander City, AL

2. Information We Collect

2.1 Information You Provide Directly

When you request a quote, schedule service, or contact us, we collect:

• Contact Information: Full name, email address, phone number, property address
• Service Details: Type of service needed (concrete lifting, void filling, sealing, cleaning), description of the issue, property type (residential/commercial), urgency level
• Property Information: Service location address, approximate square footage, photos of concrete issues (if you choose to provide them)
• Communication Preferences: Preferred contact method (email, phone, SMS), preferred contact times
• Quote & Job Information: Quote details, project specifications, accepted quotes, scheduled appointments, service history

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, device type, operating system
• Usage Data: Pages viewed, time spent on pages, referring website
• Cookies: Session cookies for functionality, security tokens (Cloudflare Turnstile for bot protection)

3. How We Use Your Information

3.1 Service Delivery

• Quote Generation: Calculate accurate pricing based on your project details and industry standards
• Appointment Scheduling: Coordinate site inspections and service appointments
• Project Management: Track job progress, send updates, coordinate with service crews
• Customer Support: Respond to inquiries, answer questions, provide technical assistance

3.2 Communication

• Quote Delivery: Send detailed quotes via email with PDF attachments
• Appointment Reminders: Send email and SMS reminders before scheduled services (with your consent)
• Project Updates: Notify you of job status, completion, and follow-ups
• Service Information: Occasional updates about our services, seasonal maintenance tips, and special offers (you can opt out anytime)

3.3 Business Operations

• Customer Records: Maintain customer database for service history, warranty tracking, and future service requests
• Quality Assurance: Review service delivery, customer satisfaction, and continuous improvement
• Legal Compliance: Maintain records for warranty obligations, tax purposes, and business licensing

4. How We Share Your Information

4.1 We Never Sell Your Information

Alabama Polylift will never sell, rent, or lease your personal information to third parties for marketing purposes. Period.

4.2 Service Providers We Work With

We share limited information with trusted service providers who help us operate our business:

• Email Service Provider (Brevo): Transactional emails (quotes, appointment confirmations, reminders)
• Cloud Storage: Secure storage of customer records and job documentation
• Payment Processor: Credit card processing for payments (we do not store credit card numbers)
• Website Security (Cloudflare): DDoS protection, bot filtering, and website performance

These providers are contractually bound to protect your information and may only use it for the specific services they provide to us.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our legal rights.

5. Data Security & Protection

5.1 Security Measures

• Encryption: All data transmitted to/from our website uses SSL/TLS encryption (HTTPS)
• Access Controls: Limited employee access to customer data on a need-to-know basis
• Secure Storage: Customer data stored on secure servers with access logging and monitoring
• Bot Protection: Cloudflare Turnstile prevents automated spam and protects form submissions
• Regular Backups: Data backed up regularly to prevent loss

5.2 Data Retention

• Active Customers: We retain your information as long as you're an active customer or have pending quotes/jobs
• Completed Projects: Service records retained for 7 years for warranty purposes and legal compliance
• Inactive Accounts: Contact information for inactive customers retained for 3 years, then anonymized
• Marketing Communications: Removed immediately upon opt-out request

6. Your Privacy Rights

6.1 Access & Correction

You have the right to:

• Request a copy of all personal information we have about you
• Correct inaccurate or outdated information
• Update your contact preferences at any time

6.2 Deletion & Opt-Out

You have the right to:

• Request Deletion: Ask us to delete your personal information (subject to legal retention requirements)
• Opt Out of Marketing: Unsubscribe from promotional emails via the link in any email, or contact us directly
• Stop SMS Messages: Reply "STOP" to any SMS message, or contact us to opt out

Note: Opting out of marketing does not affect transactional communications related to your active quotes or scheduled services.

6.3 How to Exercise Your Rights

Contact us to exercise any of these rights:

• Email: [email protected]
• Phone: (256) 257-4747
• Mail: Alabama Polylift, Alexander City, AL

We will respond to your request within 30 days.

7. Cookies & Tracking Technologies

7.1 Essential Cookies

We use cookies necessary for website functionality:

• Session Cookies: Maintain your session as you navigate the site (deleted when you close your browser)
• Security Tokens: Cloudflare Turnstile verification to prevent spam and abuse

7.2 No Third-Party Advertising Cookies

We do not use cookies for behavioral advertising or sell your browsing data to advertisers.

7.3 How to Control Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, review sites). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it immediately.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how it's used
• Right to delete personal information (with exceptions for legal obligations)
• Right to opt out of the "sale" of personal information (we don't sell your information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected].

11. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to active customers (for material changes)

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us About Privacy

If you have questions, concerns, or requests regarding this privacy policy or our data practices:

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Thank you for trusting Alabama Polylift with your concrete needs.
We're committed to protecting your privacy while delivering exceptional service.